Frequency Asked Question
Why do some quotes vary?
We are unable to speak for other companies, however, we believe that we provide a good quality service and our prices reflect what we will deliver.
The quality of the décor is usually a representation of our client and it is what your guests will notice immediately upon entry.
Therefore, to ensure we make a good impression on your behalf, we pay attention to detail and aim to provide the best quality items.
All prices are inclusive of dry cleaning costs in order to guarantee that you receive the items in pristine condition
How do i know if the chair covers will fit the venue chair?
We appreciate one size does not necessarily fit all so to ensure you have a great quality finish we will contact and where necessary visit your venue to fit try it out . Alternatively we will ask the venue to send us a picture as we are quite familiar with the variation of chairs the covers will fit.
When should products be booked?
For any last minute bookings for events such as birthdays, dinners etc we advise our customers to call us at least 4 working days prior to the event, to ensure we have the products available and also to give us enough time to prep (i.e. pressing linen etc...)
In regards to Weddings we like to advise 8 weeks minimum to ensure all things can be ordered in on time and executed to a good standard, the earlier you book the better, however feel free to enquire either way and depending on our diary we may be able to accommodate the booking within a short time.
What areas do you cover?
We cover most London postcodes and surrounding counties along the M25 such as Essex and Kent. If you’re unsure if your town falls within the areas we cover, please contact us and we will be happy to confirm.
Whose responsibility is it to dress the venue?
We used to offer all-inclusive styling packages to facilitate the process for our clients however after we received many requests for DIY we decided to offer both services to accommodate all needs.
Therefore we offer a “Styling Service” as well as a “DIY service”. The pre made packages include “delivery, set up and collection” but the individual priced per Items do not.
Is a booking deposit and damage deposit required?
Yes we require a non-refundable “booking deposit” of £50 to secure your date for the venue decor if your event is more than 28 days away , this deposit will be deducted from your final bill.
Secondly “Yes” a fully refundable “damage deposit” is also required in addition to your total bill which is usually paid 28 days prior to your event.
Once the items have been collected and inspected , if there are no damages outside the fair wear and tear a full refund will be issued back within 7-14 days. We appreciate some spillages and stains to the linen may occur, only in the event where there is excessive damage or permanent staining will we consider deducting from the damage deposit. The damage deposit is usually a certain percentage of the items you hire.
Whose responsibility is it to pack the products after the event?
If you select the styling service we will pack and collect the items at an agreed time; however it you opt for the DIY service you will be required to pack away the products in the containers and bags provided and left with the venue to be collected by us when agreed.
Can changes be made to number of products required (E.G. increase amount of chair covers due to additional guests)?
Even though we require your final bill at least 28 days before your event, you can increase the number of products up to 2 weeks prior to the event, as we need enough time to ensure everything is prepped.
If you would like to decrease the number of products we will ideally prefer you do so before settling the final bill however if it just a slight decrease we “may” be able to adjust your invoice 2 weeks before.
When will the final Invoice be sent out to client?
In the instance of a wedding which could be up to a year away, upon booking and paying your £50 security deposit, you will probably receive a series of invoices depending on which payment arrangement is made between us and the client.
In regards to the final invoice you will be sent a reminder 14 days prior to the day the final payment is due.
Do you help clients look for venues?
Not necessarily as most clients who come to us have already booked their venues and are looking for someone to style the venue, however we are happy to recommend a few we find amazing, should you need any help.
If you have any further questions which have not yet been answered please feel free to drop us an email.